Peninsula Sports Refund Policy

At Peninsula Sports, we strive to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer the following refund policy to ensure your peace of mind.

1. Eligibility for Refunds

To be eligible for a refund, the item must meet the following conditions:

• The item is returned within 30 days from the date of purchase.
• The item is unused, in new condition, and in its original packaging.
• The receipt or proof of purchase is provided.

Non-Refundable Items:

• Gift cards.
• Custom or personalized items (unless defective).
• Sale or clearance items (unless specified otherwise).

2. How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer service team at peninsulasports@hotmail.com or visit us at the store within 30 days of your purchase.
• Provide the receipt or proof of purchase, along with a description of the item and reason for the return.

3. Refund Processing

Once your return is approved, the refund will be processed to the original method of payment. Please allow up to 7–10 business days for the refund to appear in your account, depending on your payment provider.

4. Exchanges

If you wish to exchange an item instead of receiving a refund, you can do so by following the same return procedure. Exchanges are subject to stock availability.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 7 days of receiving the product. We will provide a full refund or replacement, depending on the situation.

6. Shipping Costs

The customer is responsible for the return shipping costs, except in cases where the product is defective or damaged upon receipt.

7. Store Credit

In certain cases, we may offer store credit instead of a refund, especially for returned sale or clearance items.

8. Changes to the Policy

Peninsula Sports reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website.

Contact Us For any questions or concerns regarding this refund policy, please contact us at:

Store Location: Castle St, Portaferry, Newtownards BT22 1NZ

Email: peninsulasports@hotmail.com

Phone: 078 9537 0492